Return Policy

AlignPro™ Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at myonlinestorebiz2x@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at myonlinestorebiz2x@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at myonlinestorebiz2x@gmail.com.

Shipping Policy

AlignPro™ Shipping Policy

 

At AlignPro™, we’re committed to delivering your order quickly, safely, and efficiently. Please review our shipping details below before completing your purchase.

 

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Processing & Handling Times

 

 

• All orders go through a 1–3 business day processing period before shipment.

• During peak seasons or high-demand periods, processing times may be slightly longer.

• Once your order ships, you’ll receive a tracking email with your delivery details.

 

 

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Estimated Shipping Times

 

 

• United States, United Kingdom, Europe, Australia, Canada: 3–10 business days

• Rest of the World: 5–15 business days

 

⏳ Please note: Shipping times do not include the 1–3 business day handling period.

Delays may occur due to customs, carrier issues, or high order volumes beyond our control.

 

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Customs, Duties & Taxes

 

We fulfill orders directly from our international distribution center.

For international deliveries (including the U.S.), customers are responsible for any customs duties, taxes, or import feesrequired by their country.

AlignPro™ is not responsible for these charges or for any delays caused by customs clearance.

If you choose not to accept your package due to customs fees or taxes, no refunds or returns will be issued.

We aim to remain fully transparent about this to prevent any misunderstandings.

 

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Shipping Costs

 

Shipping costs are automatically calculated at checkout based on your order’s weight, size, and destination.

 

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Tracking Information

 

Once your order has shipped, you will receive a tracking email with your order details.

Please allow up to 4 days for tracking updates to appear in the system after shipment.

 

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Address Accuracy

 

Please ensure your shipping address is complete and accurate before submitting your order.

AlignPro™ cannot be held responsible for delays, lost, or undelivered packages caused by incorrect or incomplete address information.

 

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Delivery Issues

 

If your package is marked as delivered but not received, please contact your local carrier directly for assistance.

Once marked as delivered, AlignPro™ cannot be held liable for lost or stolen packages.

 

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Shipping Restrictions

 

Certain products or destinations may be subject to local import or shipping restrictions.

If an issue arises that prevents shipment to your location, our team will notify you as soon as possible.

 

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Need Help?

 

If you have any questions about your order or shipping status, please reach out to our support team through our Contact Form on the official website.

 

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Thank you for choosing AlignPro™ — helping you move with confidence and comfort.